Privacy Policy

1. Introduction

Shineloom Education ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our logistics services and website.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact information (name, email address, phone number, mailing address)
• Business information (company name, business address, tax identification numbers)
• Shipping information (sender and recipient details, package contents, delivery instructions)
• Payment information (credit card details, billing address, transaction history)
• Account information (username, password, preferences)

2.2 Technical Information

We automatically collect certain technical information when you use our services:

• IP address and device information
• Browser type and version
• Operating system information
• Website usage data and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing and managing our logistics services
• Processing shipments and deliveries
• Communicating with you about your orders and services
• Processing payments and managing billing
• Improving our services and customer experience
• Complying with legal and regulatory requirements
• Marketing our services (with your consent)
• Preventing fraud and ensuring security

4. Information Sharing and Disclosure

We may share your personal information in the following circumstances:

• With service providers and business partners who help us deliver our services
• With shipping carriers and delivery partners
• With payment processors and financial institutions
• When required by law or to comply with legal processes
• To protect our rights, property, or safety, or that of others
• In connection with a business transaction (merger, acquisition, etc.)

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Access controls and authentication systems
• Regular security assessments and updates
• Employee training on data protection
• Secure data centers and facilities

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

• Service delivery and customer support
• Legal and regulatory compliance
• Business record keeping requirements
• Fraud prevention and security purposes

When information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request information about the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service provider
• Objection: Object to certain uses of your information
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us using the information provided in Section 10.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze website usage and performance
• Provide personalized content and services
• Enable certain website features and functionality

You can manage cookie preferences through your browser settings or our cookie management tool.

9. International Data Transfers

If you are located outside Canada, please note that your information may be transferred to and processed in Canada, where our servers are located. We ensure appropriate safeguards are in place to protect your information during international transfers.

10. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes indicates your acceptance of the updated Privacy Policy.

12. Governing Law

This Privacy Policy is governed by the laws of Alberta, Canada, and applicable federal Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA).